Czy znacie kogoś, kto wstał z kanapy i przebiegł ultra-maraton na dystansie 100 km w 6 godzin? Czy znacie kogoś, komu udało się schudnąć kilka kilogramów po jednym treningu? Albo zarobić milion w jeden dzień działalności firmy, bez wcześniejszej inwestycji w nią? I nie był to strzał w totolotka? Wszystko, co wielkie, wymaga cierpliwości i determinacji. Nie bądźmy zdziwieni, że nie osiągamy spektakularnych efektów, jeśli szybko odpuszczamy. Wszystko zaczyna się od zera, a cierpliwość poszerza naszą strefę komfortu. Otaczający nas świat dostarcza wielu bodźców, które rozpraszają i powodują rozdrażnienie. Jesteśmy uzależnieni od źródeł szczęścia (portale społecznościowe, gry online, seriale etc.), a kiedy już podejmujemy wyzwanie i postanawiamy coś zmienić w swoim życiu, to szukamy drogi na skróty. Chcemy zbyt dużej zmiany od razu.
Wstajemy rano w niedzielę i mówimy – „tak, od poniedziałku zacznę biegać”! I co? Kiedy już pójdziemy w poniedziałek pobiegać, a trening okaże się zbyt trudny – rezygnujemy. A może wystarczy dostosować ćwiczenia do swoich możliwości? Może warto zacząć od marszobiegów? Wstając z kanapy, nie przebiegnięcie ultramaratonu z uśmiechem na twarzy.
Wprowadzenie z dnia na dzień zmiany, która ma być stałą częścią naszego życia, jest zazwyczaj zbyt trudne i przytłaczające. Wszystko, co wielkie, wymaga determinacji, ale kiedy Wasz mózg przetrwa początki tej drogi, później będzie sobie radził coraz lepiej. Chcecie mieć wpływ na swoje życie? Chcecie przekraczać własne granice? Podejmijcie wyzwanie tworzenia nawyku! Wybierzcie umiejętność, którą chcielibyście opanować.
Pamiętajcie o kilku zasadach:
- umiejętność powinna być użyteczna i przyjemna,
- ma dawać szczęście/pieniądze/uznanie – to zależy od Was,
- nie porównujcie się do innych, to ma być Wasza umiejętność,
- wybierzcie coś, co WAS KRĘCI!
Weźcie swój kalendarz i zaznaczcie w nim dzień, w którym chcecie wprowadzić zmianę w swoim życiu i zrobić coś dla siebie. Może to być Wasz ulubiony dzień tygodnia. Zapiszcie umiejętność, którą chcecie opanować (np. będę czytać książkę codziennie przez 20 minut, będę robić 10.000 kroków dziennie, zacznę ćwiczyć dla siebie 15 minut dziennie). Następnie zaznaczcie datę tego samego dnia kolejnego miesiąca. Jedynie 30 dni wystarczy! Naukowcy twierdzą, że najczęściej potrzeba tylko tyle czasu do wykształcenia nowego nawyku w umyśle człowieka. Jeżeli zatem zaznaczycie sobie ponad 30 dni na trenowanie np. wcześniejszego wstawania, ten czas powinien wystarczyć, żeby w mózgu nastąpiły trwałe zmiany. Teraz jest moment na wyznaczenie sobie przedziałów i nagród! Po pełnych 4 dniach od rozpoczęcia wprowadzenia nowej umiejętności, zapiszcie sobie w kalendarzu jakąś małą nagrodę dla siebie za wykonanie zadania przez te pierwsze 4 dni. Musi ona być atrakcyjna, np. nowa książka lub wizyta w Waszym ulubionym miejscu. Następnie wyznaczcie nagrodę po kolejnych 6 dniach trzymania się cierpliwie nowego nawyku. Kolejną nagrodę otrzymacie po 8-dniach – oczywiście tylko jeśli codziennie przestrzegacie nowego nawyku. Pozostał okres 12-dniowy. Jeżeli nie poddacie się do teraz, to wytrzymacie ostatnie 12 dni, a nawet więcej! Na koniec zasłużycie na dużą nagrodę za stworzenie nowego nawyku. Wasza nagroda za nowy nawyk! Nagradzajcie siebie za działanie! Jest tylko jedna zasada: żeby przejść do kolejnego etapu, musicie zakończyć poprawnie poprzedni. W całości! Jeśli się nie uda – wracacie na początek drogi i startujecie jeszcze raz. Jeżeli nadal nie jesteście przekonani, to pomyślcie sobie, że to tylko próba na 30 dni i nic więcej. Tylko jeden miesiąc! Takie podejście sprawia, że rozpoczęcie wyrabiania sobie nawyku staje się znacznie łatwiejsze. Przecież to tylko miesiąc!
Przydatne rady przy wyrabianiu nawyków:
- JEDEN NAWYK NA RAZ – zacznijcie od jednej zmiany, próba podjęcia dwóch lub trzech nawyków w tym samym czasie jest trudniejsza. Może okazać się, że po miesiącu nie będziecie mieli żadnego z nich, a przecież nie o to chodzi.
- WYKORZYSTAJCIE ZYSKANY CZAS – jeśli chcecie się pozbyć nawyku, np. grania w gry online lub oglądania telewizji, zawsze planujcie sobie coś w zamian. Gdybyście w czasie, gdy zawsze oglądaliście telewizję, po prostu się nudzili, prawdopodobnie szybko wrócicie do tej czynności. Zaplanujcie coś zamiast tego.
- WYOBRAŹCIE SOBIE SUKCES – podczas pierwszych dni poświęćcie kilka minut dziennie na wyobrażenie sobie, jak to będzie, gdy już wyrobicie w sobie nowy nawyk. Zwizualizujcie siebie to, jak Wasze życie się zmieni. Co będziecie czuć, gdy się uda? Będzie to źródłem silnej motywacji na początku procesu.
- ZAPISZCIE NAWYK – weźcie długopis i dokładnie napiszcie, na czym ma polegać Wasz nowy nawyk. Taka deklaracja jest znacznie silniejsza niż pomysł tylko w głowie. Pamiętajcie, żeby opis nowej umiejętności był dla Was jasny i zrozumiały.
- POWIEDZCIE O TYM KOMUŚ – zdeklarujcie się również wśród znajomych. Powiedzcie, komu chcecie o nowym nawyku, który zamierzacie w sobie wyrobić. Publiczna deklaracja np. na portalu społecznościowym to potężny motywator. To jak, do dzieła? Trzymam za Was kciuki! Wiem, że dacie radę! Macie wpływ na to, co robicie i kim jesteście, pamiętajcie o tym!
Opracowano na postawie książki Jakuba B. Bączka 25 miniemerytur.
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top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience
or optimize your operations it s worth considering options beyond
your own company today outsourcing customer support to one of the top call
center written by alexei piskunov wednesday apr 05 table of contents if you
re looking to improve customer experience or optimize your operations it s
worth considering options beyond your own company today
outsourcing customer support to one of the top call center
outsourcing companies is definitely a smart business decision if you want to avoid
all trials and tribulations of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have a look at those bpo
companies that take the top positions in the industry discuss what makes
them stand out and go through the main tips for choosing the right call center why outsourcing a call center creating a positive customer experience is the main priority for
most companies with so many competitors offering similar products and services in today s marketplace it can be challenging for any particular organization to
stand out and attract new customers additionally modern customers are ready to pay more
if they receive an outstanding experience offering
excellent customer support services can give a business an edge over competitors by
boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to
customer loss and negative reviews which can harm a
business choosing the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial
factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware
is a leading customer support provider with headquarters based
in the usa with call centers spread across four continents the core
areas of expertise include a wide range of bpo services such as omnichannel customer
support technical support it support content
moderation data annotation data entry helpdesk back-office support etc
since helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes
among the clientele ranging from small firms to renowned brands at helpware people come
first and it pays off the needs of employees are the main priority and it shows in their
work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer
support tailoring packages to cater to the
specific needs of different businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize in providing
technical support and customer support services to businesses operating across diverse industries including property
management e-commerce tourism healthcare hospitality and fintech xact has partnered with nice incontact since 2005 leveraging
their cloud-based contact center toolkit to ensure the utmost data security for their clients pros
providing a personalized 24 7 telephone answering service ensuring service continuity through their
fail-safe automatic transfer switches ats which seamlessly
switch to an alternate power source during power outages
3 wing assistant the wing assistant is revolutionizing the
process of recruiting remote workers on a global scale
this innovative outsourced call center provides a fully-managed virtual assistant
experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service
professionals for a fixed monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses to
level up and enhance their customer service and technical support
and boost their sales pros a dedicated client success manager to assist you in achieving your
unique business goals and overcoming challenges a diverse range
of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with a global presence
spanning the united states the philippines and india this american call center
has established itself as the preferred outsourcing provider for inbound and outbound call center
solutions sought after by major corporations pros a decade-long
track record of providing customer support across
more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5
tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team with a global presence tmp direct manages
connections and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure
fulfillment and telecom platforms adapting to the evolving cx
landscape they handle various communication channels from inbound and outbound calls and chats
to social media and personalized correspondence pros providing an in-house
it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the
list of five star call centers providing a range of professional call and chat answering services
virtual reception services appointment scheduling and more answerforce has experienced call center agents at
its disposal that are available round-the-clock to handle
inbound and outbound calls and live chat support and conduct customer surveys
in a professional manner this american call center works mainly with small and
middle businesses covering such industries as home service restoration plumbing
and electrical pros offering customized solutions to meet the
specific needs of clients within particular industries which allows answerforce to
provide highly tailored and effective services to their
clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having
to switch between multiple platforms 7 fusion bpo services fusion bpo services
group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250
businesses worldwide however what makes this provider stand out is its unique locations in addition to popular bpo destinations like the united states india and the philippines
the company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with
22 locations in 10 countries fusion is capable of delivering call center services in over
40 languages pros by strategically locating its offices around the
globe this company is able to offer 24 7 customer support
across multiple time zones making it easy for customers to get the
help they need whenever they need it a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services
accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies
depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer
support company with a multinational team that provides inbound and outbound services and back-office customer support for innovative software and hardware companies
they have received numerous awards for providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing
any data leaks they take great care in protecting sensitive
information and clients can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a crm solution that
integrates incoming calls chats and emails into one
system and implementing ai solutions to the chats which many small businesses
find appealing 9 vcall global vcall global is a
provider of innovative service solutions to different businesses across various industries they offer a range of services including customer
service tech support back-office solutions interactive voice response ivr services telecom billing solutions and software development solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility and
quality in their services pros adhering to turnaround times ensuring that clients receive their
services in a timely and efficient manner empowering their call centers with a robust cisco network which enables vcall global to offer
seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call masters bpo the company
provides inbound and outbound call center services
as well as remote administrative solutions such as data entry appointment setting reservation services
etc their streamlined workflow and marketing automation ensure that
important phone calls are never missed with their expertise and dedication they can help businesses resolve customer
queries acquire leads and enhance administrative business processes
too pros enabling businesses to easily scale up or down based on demand and their remote employees to work in split
shifts due to their cloud-based virtual call
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